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Frequently Asked Questions

WE HAVE THE ANSWERS

Clawpurr is an online platform dedicated to overseeing the well-being and safety of pets. It offers several features, including pet check-in and a missing pet alert. Owners can designate caretakers for their pets when going on vacation and ensure backup guardians are promptly notified in case of emergencies. The platform's comprehensive features include Pet Missing Alert, Check-in, and Claim Ownership.

To sign up for Clawpurr, the online pet management platform, visit our sign-up page, provide basic info, and verify your identity through email. Complete your profile, and agree to the terms. Enjoy features like pet check-in and missing pet alerts. Welcome to worry-free pet parenting with Clawpurr!

Visit shop.clawpurr.com to learn more. Once you have a new tag, scan it and then log in. Look for the option to link the tag to an existing pet. Choose the desired pet from the dropdown menu and click "Okay" to complete the linking process. Visit shop.clawpurr.com and proceed to purchase a new tag.

To create a pet profile, acquire a pet tag, then scan it. Log in to your account, and proceed to add the pet profile. Complete the fields, including the pet's name, type, gender, breed, and weight, and upload an image of your pet. You have the option to create a profile for up to four pet with a single Clawpurr account.

The Pet Missing Alert system simplifies the process of reporting lost pets by allowing anyone who finds the lost pet to scan tags using their phone's browser. They can then easily input key information like their name, email, and the pet's last known location via a user-friendly form. The system also automatically records the scanner's location, aiding in pinpointing the pet's whereabouts enabling the pet parent to reach the precise spot.

A Backup Guardian is someone designated by a pet owner to care for their pet in case of emergencies. They must have an account with Clawpurr. The pet parent can send them a request to become a Backup Guardian through the platform by entering their email address and submitting it. They will then receive a notification via email confirming their status.

Check-in enables users to confirm the well-being of themselves and their pets regularly. Failure to check-in within 24 hours, prompts an alert notifying designated guardians in case of any potential issues. Guardians can then verify the status of the pets and the owner to ensure everything is in order. This feature is available only with a “Clawpurr Extra Monitoring” subscription.

Log in to your account, then navigate to Profile > Account Settings > Billing and Planning. On the billing and planning page, choose your preferred subscription and complete the payment using a credit or debit card.

Ownership of a pet on Clawpurr can be claimed under specific circumstances: in the event of an unfortunate incident involving the current parent, purchasing the pet from the current owner, or if the current owner is unable to care for the pet due to illness or hospitalization. If the current owner passes away, ownership can be transferred, but legal ownership should be handled separately with the assistance of attorneys, as Clawpurr does not deal with legal matters. To claim ownership, individuals must visit the account dashboard and select the 'claim ownership' button, initiating a verification process conducted by the Clawpurr support team before transferring ownership. It's emphasized that ensuring access to the tags linked to the transferred profile becomes the responsibility of the new owner.

A Temporary Caretaker is someone designated by a pet owner to look after their pet for a specific duration, such as during vacations or short absences. They must have an account with Clawpurr. The pet parent initiates the process by sending them a request through the platform, by clicking on the 'Invite Caretaker' button in the Caretaker section; and entering their email address and the dates for care. The Temporary Caretaker will then receive an email confirming their status. Up to 4 Caretakers can be added for a pet.

Certainly, you can purchase multiple tags for a single pet. To purchase an additional tag, please proceed to buy one here. Once you have the new tag, scan it and then log in. Look for the option to link the tag to an existing pet. Choose the desired pet from the dropdown menu and click "Okay" to complete the linking process. To buy another tag, visit shop.clawpurr.com

A Parent Card is a physical card containing essential information about a pet and its owner. The parent card serves as a means of quickly notifying all Backup Guardians in case of emergencies involving the owner.

In the unfortunate event of an accident where your pet is left alone at home, the parent cards become crucial. Anyone who discovers your parent card can scan it and report the accident. Subsequently, your pets' Backup Guardian/s will be notified through message, email, and phone call, alerting them that the pets might be alone in the house. To buy a parent card, go to shop.clawpurr.com.

If you misplace your Parent Card and someone discovers it, when they scan the card using a phone browser, two options will appear. The options are: 1. The owner is not in good condition, and 2. The card is lost. If the finder selects the "card lost" option, you will receive an email notification about the discovery. The email will contain a "Mark as lost" button; upon clicking it, you can deactivate the card to prevent any misuse. After deactivation, you can proceed to order a new one. To buy a Parent Card, go to shop.clawpurr.com.

You can hide your contact with our privacy subscription. It is a feature that conceals your contact information and identity from the QR code scanner used for pets. Get the subscription by navigating to the Planning and Billing section in your account.

1. To reset your password, navigate to the Login Page > Forgot Password > enter your email and follow the link sent to your email to create a new password. 2. To update your password, navigate to Your Name on the top right of the Home Page and go to Account Settings > Security Settings

Navigate to Your Name on the top right of the Home Page and go to Account Settings > Personal Information > Phone Number

Navigate to Your Name on the top right of the Home Page and go to Account Settings > Personal Information > Profile Image

Each time your pet tag is scanned, the account dashboard will show notifications in the form of cards within the scan section. These cards will present details such as the scan time, pet name, and any accompanying message from the scanner. To review the scans for each pet, navigate to their respective profiles, where you can access the scan information.

Visit clawpurr.com/contact-us and complete the form with your message. We will respond to you as soon as possible.